Free Move Offer Moving Terms and Conditions

Have Additional Questions?

After reviewing the moving terms and conditions below you may have additional questions. If so, just contact one of Move Coordinators for personal assistance. Our Move Coordinator can explain everything and help you determine which move/rebate option is best the best deal for you. Be sure and always review our Moving Tips page.

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Two Free Move Options

We offer two free move options depending on your rent amount. Click Here for a summarized comparison of these options, or review the full details below.

2.5 Hour Move – Rental Rate more than $900

  • Our free move offer is honest and simple; UMoveFree will pay for the first 2.5 hours of your move – unlimited items and no inventory fees!
  • Most local apartment moves fall within this time resulting in a completely free move for the majority of our customers.
  • Customer is only charged if move exceeds 2.5 hours.
  • Time overages are paid directly to the movers at a rate of $22.50 per 15 minutes ($90 per hour).
  • It's that simple; a Truly Free Move.
  • Have Questions? Contact one of our Moving Coordinators at 214.614.5442 or email us.

1 Hour Move Credit - Rental Rate less than $900

  • If your rental rate falls below $900 per month, you'll be entitled to a $100 Rebate or a 1 Hour Move Credit. If you chose the move credit we'll pay for the first hour of your move including any booking fees. You’ll pay the difference to the movers at a rate of $135 on the day of your move.
  • Additional moving time charges are paid directly to the movers at a rate of $22.50 per 15 minutes ($90 per hour).
  • Minimum move times may apply. Contact our Move Department for more information – (214) 614-5442
  • Remember - If you decide a move credit is not your best option just ask one of our associates to change you to a rebate instead.

Move Loads and Unloads

  • Under certain circumstances, a customer may wish to provide and drive their own moving truck, but use UMoveFree's movers to either load or unload their belongings. For example, if you are moving to your new apartment from outside our extended services area(s) you may wish to rent a moving truck and use our load or unload service.
  • These customers may be offered a load or unload service.
  • This option provides 2 hours of labor-only professional moving services.
  • Customer is only charged if labor time exceeds 2 hours.
  • Additional labor time charges are paid directly to the movers at a rate of $22.50 per 15 minutes ($90 per hour).
  • Have Questions? Contact one of our Moving Coordinators at 214.614.5442 or email us.

Limitations

  • Items must be limited to what two people can carry safely. Your move will be performed by a 2-man crew.
  • All items must be removed from furniture and drawers and properly packed in taped boxes or plastic totes. Movers will not move items in bags, trash bags or luggage.
  • All items should be disconnected and ready to move. If movers must perform these services you may incur additional time charges.
  • Move time includes any wait time, such as waiting for you to sign your lease, get your keys, or waiting for you to arrive at a pick up or drop off location. Please complete the lease signing process prior to the arrival of your movers.
  • Movers may refuse to move any item(s) that require going over balconies or through windows.
  • Due to specialty moving requirements, movers will not move any musical instruments such as pianos, guitars, organs or amplifiers.
  • Movers will not move any weapons including guns and/or gun safes.
  • Movers will not move items of extraordinary value such as cash, jewelry or personal safes.
  • If either your pick up or drop off location is outside of our extended service area a trip charge may apply. Call for a quote.
  • If you have extra items and/or special handling requirements that are not on this list, please call (214) 614-5442 for pricing.

Scheduling

  • All move customers must submit a move request using our online move request system.
  • After submitting move request, customer must contact a UMoveFree Move Coordinator to complete the move scheduling process and to confirm scheduled date and time. Move Coordinators are available Monday through Friday during normal operating hours at (214) 614-5442.
  • All move requests must be submitted within 60 days of lease start date.
  • Please review our Moving Tips for information on how to prepare for your move.

Move Disclaimers

  • In rare cases, a customer's lease may fall below our minimum commission requirements. In these situations we reserve the right to offer a reduced rebate or move credit.
  • UMoveFree and its designated, independent moving company reserve the right to refuse service to anyone. A client who has met the qualifications and is refused service will be compensated with a rebate offer instead of our free move offer.
  • UMoveFree and/or its agents will not be responsible for damages caused to unboxed items and/or items that are not properly packed.
  • The moving company reserves the right to reschedule moves to the next available time slot due to inclement weather or unforeseen circumstances.
  • UMoveFree and/or its agents will not be responsible for damages caused to furniture made with or of particleboard.
  • UMoveFree and/or its agents waive responsibility for damages to any item they believe cannot be moved safely.
  • Customer must sign moving company’s proposal and/or moving services contract before the move begins.
  • Customer acknowledges that UMoveFree will hire an independent contractor to perform the moving services for customer and that no partnership, joint venture, agency or employment relationship between UMoveFree and the independent contractor exists.
  • Customer acknowledges that UMoveFree is not a moving company and is not required to carry insurance as proscribed by the Texas Department of Motor Vehicles and/or the Unites State Department of Transportation.
  • Customer assumes the entire risk related to using UMoveFree to facilitate a move. UMoveFree disclaims any and all warranties, whether express or implied, including (without limitation) any implied warranties of merchantability or fitness for a particular purpose. In no event will UMoveFree be liable to you or to any third party for any direct, indirect, incidental, consequential, special or exemplary damages, lost profits, costs and expenses including reasonable attorneys' fees (collectively "Losses"), resulting in any manner, directly or indirectly, from a free move arranged by UMoveFree for customer.

The Best Free Move Offer Guaranteed

We encourage you to take the time and review our competitors' free move offers and compare UMoveFree to the competition. Customers that do their research will always use UMoveFree. We take pride in offering the most inclusive free move offer in the industry - guaranteed!

Acknowledgements

By registering with UMoveFree.com and/or using UMoveFree's service you agree to all terms, conditions, disclaimers, guidelines, and procedures of UMoveFree including but not limited to those outlined on the following pages:

UMoveFree reserves the right to change terms, conditions, disclaimers, guidelines, and procedures, without notice.