Frequently Asked Questions

We are a licensed real estate company. We help renters find apartments throughout Texas. Register on our website and search thousands of updated listings, including properties not available on other sites. Every renter who registers is offered personalized assistance from a licensed Apartment Locating Specialist at no cost to you.

Yes. Our apartment locating service is completely free to renters. We have listing agreements with nearly every apartment community in Texas. When you sign a lease and list us as your referral source, the property pays us a referral commission. That's how the service stays free for you.

No. Our service does not affect rental rates or move-in specials in any way. Properties fund our commission through their advertising budget. In many cases, our specialists can help you access deals and negotiate on your behalf.

Yes. There's no limit on how many times you can use our apartment locating service.

No. We must have referred you to the community for you to qualify. Cash Back is available when you sign a new lease at a community we referred you to.

Eligible renters can earn up to $200 in Move-In Cash through Stake. The exact amount is determined based on your lease and the community where you sign. If you get our mobile app, you can be eligible to earn even more.

Cash Back is deposited into your Stake account. Once you report your lease and meet the qualifying criteria for your account tier, Move-In Cash is available instantly.

Once you've hit the qualifying steps in the Stake mobile app, your Move-In Cash is available instantly. If you don't want to use the app, you can always request a check in the mail but it takes 4-5 months for property confirmation.

Submit your lease report within 60 days of signing. Contact your Locating Specialist or call 800-863-0603 if you need help completing this step.

Your Move-In Cash is based on your monthly rent. If your rent is $1,500 or more, you're eligible for $200. If your rent is below $1,500, you're eligible for $100. In rare cases, a community may offer a referral fee below our standard threshold. Your Locating Specialist can confirm your eligible amount.

Register on our website and provide your phone number and email. You'll be assigned to an apartment consultant within 24 hours. Need immediate assistance? Call 800-863-0603.

No. Every renter receives personalized apartment finding assistance at no cost.

Your consultant will gather your criteria, i.e. location, budget, amenities, and send you a curated list of matching properties. They'll verify current pricing and move-in specials, confirm floor plan availability, and work with you through the lease process. They also make sure your referral source is correctly recorded so your Cash Back is not affected.

Every specialist is a licensed real estate agent with experience helping Texas renters. They know the local rental market and can guide you toward the right neighborhood, price point, and property.

Our business model is different. It's free for apartment communities to list with us. We only earn a commission when a renter signs a lease and lists us as their referral source. Most rental sites charge advertising fees, so many communities don't list there. We've secured listing agreements with nearly every community in the Texas markets we serve.

Unregistered users can see summary information on every community we serve. For full listing details, create a free account. Access is completely free and your information is kept strictly confidential per our privacy policy.

No. Your information is kept strictly confidential and is never shared with third parties without your consent.

We make every effort to ensure pricing and move-in specials reflect the most current information available. All communities are contacted at minimum once per month to update their listings. Even so, we recommend verifying current pricing directly with the community before making any decisions. Your Locating Specialist can also make those calls on your behalf.

Some communities do not work with apartment locators. In those cases, we may show limited or no information for that property, and Cash Back would not apply to a lease signed there. If you're having trouble finding a specific community, call us at 800-863-0603 to confirm.

First, confirm your email address is correct in your profile. If the address is correct, check your spam or junk folder. Mark our email as “not spam” and add us as a trusted sender. If you still need help, contact your Locating Specialist or call our office.

When you refer a friend or family member who signs a lease through our service, you earn a referral gift.

The person you referred must find their apartment through our service and correctly list us as their referral source. Contact our office to make sure the referral is recorded in our system. Once the referred renter signs their lease, you'll receive your referral gift.

Ask the person you referred to mention your name when they contact us. You can also call our office directly to confirm the referral. Either way, once it's recorded you'll receive your gift after they sign.

No. You can refer as many renters as you like.

No. Your referral gift does not affect the Cash Back the referred renter earns in any way.