When using a service like UMoveFree Apartment Locators as a client you will have
many questions pertaining to how the program works. Below are the most common
questions asked in the past from our clients. If you have any further questions,
please do not hesitate to give us a call at 1.800.863.0603.
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| Q: |
How are you able to provide me a free move? |
A: |
UMoveFree Apartment Locators is a full-scale apartment-locating agency with more
agents than any other apartment locating company in the country.
As your Dallas apartment locator, Fort Worth apartment locator,
Austin apartment locator, or Houston apartment locator, we are paid a
locator's commission from the apartment community where you lease.
You must list UMoveFree Apartment Locators as the referring agency
on your guest card, lease application, and lease contract.
We then use a portion of our commission to pay professional movers
to provide you moving services.
See our disclaimer
and free move offer or call us at
1.800.863.0603 for assistance.
Once you have submitted your rental application to a property,
please call us in order to obtain your confirmation number and
to schedule your move.
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Q: |
How do I qualify for a FREE move? |
A: |
You must have learned about the apartment community from UMoveFree Apartment Locators.
Register with the individual properties either online or through one of our agents,
and then visit the properties and write "UMoveFree Apartment Locators"
as your referring locator on the guest card, lease application and lease contract.
Let us know as soon as you have submitted an application,
we will verify your information, and you can schedule your FREE move
into your new Dallas apartment, Fort Worth apartment, Austin apartment,
or Houston apartment. It's that easy!
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| Q: |
Will you move everything for FREE? |
A: |
UMoveFree Apartment Locators offers the only Truly Free Move™ within the
Dallas/Fort Worth area, Austin area as well as in the Houston area.
We will not nickel and dime you, as do our competitors.
We move everything an average apartment contains and we include the highest number of boxes.
See What We Move for full details on what
is included in our Truly Free Move™.
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| Q: |
If I need assistance in finding an apartment, how do I contact an agent? |
A: |
Feel free to call our toll free number 1.800.863.0603.
Shortly after you have registered on our website, an agent will be contacting you to assist you
in your Dallas apartment search, Fort Worth apartment search, Austin apartment search, or Houston apartment search.
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| Q: |
Does using UMoveFree's apartment locating services affect any specials offered by the apartment community? |
A: |
No, our free move offer does not affect apartment community's rental rates or specials in any way. The properties pay our referral fees from their advertising budget; therefore, it has no effect on the amount you pay or the special you receive. |
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| Q: |
How do I schedule my FREE move once the apartment community has approved my lease application? |
A: |
Call our office at 1.800.863.0603
and let us know you are ready to schedule your move.
One of our agents will then send over a lease confirmation to the property you have
selected verifying that we have all the correct information and that we were listed on
your guest card and rental application.
We will then provide you with your confirmation number and walk you through
scheduling your Dallas free move, Fort Worth free move, Austin free move, or Houston free move online.
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| Q: |
Can you move me from a storage unit, house, etc. to my new apartment? |
| A: |
Yes, as long as you qualify for a FREE move. |
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| Q: |
Can you move me from one city to another? |
| A: |
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| Q: |
How far in advance do I need to schedule my move? |
| A: |
We encourage you to complete our online move request at least 24 hours in advance.
We recommend you schedule your move as early as possible to accommodate your preferred move date.
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| Q: |
Do your movers work everyday? |
| A: |
UMoveFree's moving team is available 7 days a week excluding certain holidays such as Christmas and New Year's Day.
However, moving services are available on nearly every other holiday.
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| Q: |
Is UMoveFree a moving company that can quote me pricing on a move if I do not need the apartment locating service? |
| A: |
UMoveFree is not a moving company; however, we can refer you to a professional moving company that offers moving services starting as low as $75 per hour. |
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| Q: |
If I have used UMoveFree's services in the past, can I utilize your services again? |
| A: |
Since UMoveFree is an apartment-locating agency you can use our services time and time again. |
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| Q: |
Suppose my roommate and I are moving from separate locations, do we both qualify for the free move? |
| A: |
As a standard, we pick up from only one location;
however, there is an additional charge of $30 for each additional pick-up location.
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| Q: |
Are packing boxes included? |
| A: |
We do not include packing boxes, but they are available for purchase at discounted rates
including free delivery. Call 214.614.5442 for more details.
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| Q: |
If I have additional items not covered by the free move, what methods of payment are accepted and at what point is this paid? |
| A: |
Please call 214.614.5442 and ask about methods of payment.
Payment is expected at the time the unloading of your belongings begins.
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| Q: |
If I am moving within the same apartment community, can UMoveFree provide me with a free move? |
| A: |
No, if you already live at the property, this is considered an on-site transfer and does not qualify for the free move. Since we are an apartment-locating agency, we must have referred you to the community in order for you to qualify. |
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| Q: |
If I prefer to move myself, how do I request the rebate? |
| A: |
Please call 1.800.863.0603 and let us know that you would like to select the rebate offer. We will simply ask you for your lease information and verify this information with the apartment community in order to process your rebate. |
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| Q: |
How long does it take to receive the rebate? |
| A: |
You must first complete the online rebate request form. We mail your rebate to your new address once we have received payment from the property. This generally takes between 3-10 weeks depending on the management company. |
