Free Move Offer - Moving Terms and Conditions

We Offer the Most Inclusive Free Move in the Industry!

UMoveFree is the largest and most reputable free move apartment finding service in Texas. Our goal is to offer you a Truly Free Move! In fact, the majority of the moves we arrange are completely free. We try hard not to nickel and dime you like the other move for free companies do. As the most popular apartment finding service in Texas, we guarantee you the most inclusive and professional free move offer available. Don't take our word for it... Check out hundreds of UMoveFree customer reviews from satisfied renters that have used our service!

Have Additional Questions?

After reviewing the moving terms and conditions below you may have additional questions. If so, just contact one of Move Coordinators for personal assistance. Our Move Coordinator can explain everything and help you determine which move/rebate option is best the best deal for you. Be sure an always review our Moving Tips page.

Moving Assistance: 214.614.5442 Email:

Three Different Free Move Options

We offer three different free move options depending on your rent amount. Click Here for a quick comparison of these options.

Free Inventory Based Move – Rental Rate more than $800

Here is what we Move For Free

• Living Room - (Unlimited No Charge Items) See Special Items and Special Handling
• Dining Room - (Unlimited No Charge Items) See Special Items and Special Handling
• Bedroom - (Unlimited No Charge Items) See Special Items and Special Handling
  NOTE: The number of bedrooms moved is based on the number of bedrooms leased. For example, if you lease a two bedroom apartment then we will move two bedrooms for free.

No Charge Items

• All items are insured for your protection.
• Furniture will be wrapped in quilted pads as needed (provided by movers).

*Client is responsible for removing all items; movers will only move when empty

Boxes

• One bedrooms are allowed up to 25 boxes.
• Two bedrooms are allowed up to 40 boxes.
• Three bedrooms are allowed up to 50 boxes.

Special Items

We understand that you sometimes have special items. Below are the low prices for these special items for which you will be responsible:

• China Cabinet (more than 2 feet wide) $15.00
• BBQ Grill - Small (one person can carry) $5.00
  BBQ Grill - Large (two people can carry)$15.00
• Patio Furniture - Wood Tables $6.00
• Patio Furniture - Glass Tables $8.00
• Patio Furniture - Chairs $2.00
• Grandfather Clock (Pendulum must be removed) $20.00
• Sleeper, Double, or Reclining Sofa $25.00
• Washer and Dryer $18.00
  (Washer/Dryer fee includes disconnecting/reconnecting all hoses and vents, testing water pressure, and balancing adjustment)
• Refrigerator/Freezer $25.00
• Big Screen TV* (over 36 inches) $25.00
  *We will not move Sony Trinitron® Televisions
• Weight Bench with Weights/Fitness Equipment $25.00
• Armoire/Entertainment Center $25.00
• Small Boxes Exceeding Limit (under 75 lbs.) $2.00
• Large Boxes Exceeding Limit (over 75 lbs.)$4.00
• Small Tool Chest (3 feet long, 36 inches high)$6.00
• Large Tool Chest (over 3 feet long)$10.00
• Any Item(s) Over 250 lbs$50.00
• Large Aquarium (over 20 gallons)Call For Pricing

Special Handling

• Boxes are limited to 75 lbs; anything over this limit will be counted as two boxes.
• Items must be limited to what two people can carry safely.
• All items should be disconnected and ready to move. Our moving team can provide this service for an additional fee. Please call 214.614.5442 for pricing.
• There will be a $50.00 per hour fee for any wait time, such as waiting for you to sign your lease, get your keys, or waiting for you to arrive at a pick up or drop off location. Please complete the lease signing process prior to the arrival of your movers.
• If you are moving out of our extended service area there will be a charge of $1.00 per mile each way. Call for a quote.
  (Dallas/Fort Worth service area) (Austin service area) (Houston service area)
• There will be an additional carrying charge of $25.00 per 75 foot walk above and beyond the initial 75 feet from the moving truck to your door. For example, if the walk between truck and door is less than 75 feet, there will be no charge. 76 feet through 150 feet from truck to door = $25.00. 151 feet through 225 feet from truck to door = $50.00, and so on. Every 75 foot increment will be an additional $25.00. This is meant to offset exorbitant labor costs in the event your apartment community or pick-up location is built in a way that forces a moving truck to park extremely far from the door. Most moves are not impacted by this fee.
• If you choose to reschedule or cancel your move on the day of the move there is a $50.00 reschedule/cancellation fee. Please try to notify us of any reschedules/cancellations 24 hours in advance to avoid additional fees.
• If you have additional pick up or drop off location(s) there is a $30.00 surcharge per location.
• If any pick up or drop off location is above the second floor, there is a $25.00 surcharge for each location above the second floor regardless of elevator and/or drive in garage access. For example, if your pickup location is on the second floor and your drop off location is on the sixth floor, there would be a $25.00 charge for the drop off location.
• Any item(s) that require going over balconies or through windows: ($50.00).
• Due to specialty moving requirements, movers will not move any musical instruments (pianos, guitars, organs, amplifiers, etc).
• Movers will not move any weapons including guns and/or gun safes.
• If you have extra items and/or special handling requirements that are not on this list, please call 214.614.5442 for pricing.

Scheduling

• It is strongly recommended that you schedule your move early. Schedules are set based on first come; first serve, in the order of received client move requests.
• All move customers must submit a move request via our online move scheduling system.
• All move requests must be submitted within 60 days of lease start date.
• Upon successfully submitting a move request, you will be contacted by one of our Move Coordinators who will review your request, answer any questions, and schedule your move date and time.

Free Time Based Move - Rental Rate more than $800

• For customers that don't want to hassle with the move inventory approach outlined above, we offer a straight forward time based move credit.
• UMoveFree will pay for the first 2.5 hours of your move - unlimited inventory.
• This option is 2.5 hour move credit. Customer is responsible to pay for all moving services in excess of the initial 2.5 hours.
• Move credit customers are billed for overages based on an hourly rate (contact Moving Coordinator for current hourly rate).
• It's important for customers to understand any additional charges that might apply to their move credit. Contact a UMoveFree Moving Coordinator at 214.614.5442 for a specific assessment of your move.

Time Based Move Credit - Rental Rate less than $800

• If your rental rate falls below $800 per month you'll be entitled to a $100 Rebate or $100 Move Credit. If you chose the move credit we'll pay for the first $100 of your move. Either way, every renter gets something for nothing!
• In rare cases, a customer's lease may fall below our minimum commission requirements. In these situations we reserve the right to offer a reduced rebate or move credit.
• In the event a move credit is offered, UMoveFree will only pay the contracted moving company an amount equal to the move credit amount.
• Customer is responsible for any and all additional charges above this move credit amount.
• Move credit customers are billed for overages based on an hourly rate (contact Moving Coordinator for current hourly rate).
• Minimum move charges apply. Contact Moving Coordinator for current minimum move charges.
• It's important for customers to understand any additional charges that might apply to their reduced move credit. Contact a UMoveFree Moving Coordinator at 214.614.5442 for a specific assessment of your move.
• Remember - If you decide a move credit is not your best option just ask one of our associates to change you to a rebate instead.

Move Loads and Unloads

• Under certain circumstances, a customer may wish to provide and drive their own moving truck, but use UMoveFree's movers to either load or unload their belongings. For example, if you are moving to your new apartment from outside our extended services area(s) you may wish to use this load or unload service.
• These customers may be offered a load or unload service at UMoveFree's discretion.
• This option is 1.5 hour move credit. Customer is responsible to pay for all moving services in excess of the initial 1.5 hours.
• Move credit customers are billed for overages based on an hourly rate (contact Moving Coordinator for current hourly rate).
• It's important for customers to understand any additional charges that might apply to their move credit. Contact a UMoveFree Moving Coordinator at 214.614.5442 for a specific assessment of your move.

Move Disclaimers

• Customer is responsible for paying the moving company for any applicable additional charges before the move begins.
• The moving company will begin a move only after all boxes are taped and sealed. All items of clothing must be properly boxed.
• UMoveFree and/or its agents will not be responsible for damages caused to boxed items.
• The moving company reserves the right to reschedule moves to the next available time slot due to inclement weather or unforeseen circumstances.
• All items must be removed from all furniture, including dressers, chests, wine racks, and entertainment centers.
• UMoveFree and/or its agents will not be responsible for damages caused to furniture made with or of particleboard.
• UMoveFree and/or its agents waive responsibility for damages to any item they believe cannot be moved safely.
• A waiver form must be signed before the move begins.
• Customer acknowledges that UMoveFree will hire an independent contractor to perform the moving services for customer and that no partnership, joint venture, agency or employment relationship between UMoveFree and the independent contractor is created.
• Customer acknowledges that UMoveFree is not a moving company and is not required to carry insurance as proscribed by the Texas department of Transportation.
• Customer assumes the entire risk related to using UMoveFree to facilitate a move. UMoveFree disclaims any and all warranties, whether express or implied, including (without limitation) any implied warranties of merchantability or fitness for a particular purpose. In no event will UMoveFree be liable to you or to any third party for any direct, indirect, incidental, consequential, special or exemplary damages, lost profits, costs and expenses including reasonable attorneys' fees (collectively "Losses"), resulting in any manner, directly or indirectly, from a free move arranged by UMoveFree for customer.
• UMoveFree and its designated, independent moving company reserve the right to refuse service to anyone.
• A client who has met the qualifications and is refused service will be compensated with a rebate offer instead of our free move offer.

The Best Free Move Offer Guaranteed

We encourage you to take the time and review our competitors' free move offers and compare UMoveFree to the competition. Customer that do their research will always use UMoveFree. We take pride in offering the most inclusive free move offer in the industry - guaranteed!

Acknowledgements

By registering with UMoveFree.com and/or using UMoveFree's service you agree to all terms, conditions, disclaimers, guidelines, and procedures of UMoveFree including but not limited to those outlined on the following pages:

• Disclaimer and Terms of Service
• Move Terms
• Rebate Terms
• Privacy Policy

UMoveFree reserves the right to change terms, conditions, disclaimers, guidelines, and procedures, without notice.