Why Are There Limits on Your Free Move Offer?
UMoveFree is not a moving company; we are a real estate company. We help renters find apartments and earn a referral commission from the property where you lease. We use a portion of that commission to provide you up to a $200 rebate. Alternatively, customers have the option of using that rebate amount towards the cost of a move. We've negotiated the best possible price based on the volume of moves our customers purchase. Our standard free move offer covers most items and many customers are able to move with no additional fees. With that said, there are limits on what we can get moved for that price. If a customer has additional items or their move takes additional time they are only responsible for the overages. These additional fees are paid directly to the moving company, not UMoveFree.
Scheduling Your Move Tips
Request Your Move in Advance
We encourage you to request your move as far in advance as possible; we fill spots on a first come first serve basis.
Weekend & End of Month Moves Fill Quickly
Remember that weekend and end of month requests are especially popular. If this applies to you then submitting your request in advance is critical to ensuring you get the date and time you prefer.
When requesting your preferred move day and time, consider time for the loading, unloading and traveling between locations. Be overly realistic and allow for ample time to have your move completed.
Requested Vs. Scheduled
It's important to understand the difference between your requested date/time and your scheduled date/time. You will request your preferred date/time using our online move request system. Remember that your move is not officially scheduled until one of our Moving Coordinators contacts you to confirm your move details. If your requested date/time is not available our Move Coordinator will offer the next best alternative.
Submitting Your Online Move Request
During this process you'll be asked to update your phone numbers and email address. It's important that we know all of this information so our Move Coordinator(s) can contact you. If you can only be reached during a certain time of day please indicate this while submitting your request in the "Additional Notes or Comments" section. You'll also need your pick up and drop off addresses and a general inventory of the items you need moved.
Move Confirmation Call
After submitting your request online you'll be contacted by one of our Move Coordinators to finalize your move. During this call our Move Coordinator will review your move request, finalize the date and time of your move, and provide additional information. We'll also answer any additional questions you have about the moving process. Please allow 24 to 48 hours after submitting your request to receive this call.
Read Our Moving Terms in Advance
It's important that you review our Move Terms and Disclaimer in advance. If you have questions that prevent you from completing the online request process you can contact a Moving Coordinator using the information below. If your question does not prevent you from completing the move request then please continue your submission and you'll have ample opportunity to ask additional questions when our Moving Coordinator calls you afterwards. Your move request is not final until after this call.
Preparing for Your Move Tips
Sign Your Lease & Pick Up Keys Beforehand
It's important to sign your lease and pick up the keys to your new apartment before the movers arrive. This ensures you won't be charged for wait time.
Let Your Apartment(s) Know You're Moving
Always let your new and old apartments know you'll be using a professional moving company with a large truck in case they have special requirements.
Consider Purchasing Additional Moving Insurance
See "Moving Insurance Tips" below.
Review Our Moving Terms Again
You may have scheduled your move weeks (even months) in advance. As you get closer to your move date some of the details may change. Please take the time to review our Move Terms one last time to ensure there are no surprises on the day of your move. If there are changes, or if you have questions, please contact our Move Department and speak with one of our Moving Coordinators prior to the day of your move.
Pack in Advance
The movers will not pack or unpack your belongings; this is not a service they provide. You must have all items packed, taped and sealed before the movers arrive. Failure to pack in advance will result in additional charges based on wait time or the movers may not move your items and you'll have to do so on your own.
Take the time to pack your items well. Secure loose items in boxes with packing material such as bubble wrap, newspaper or tissue. Wrapping fragile items like glass tabletops or mirrors with blankets and/or towels allows you to save room. All boxes must be properly taped and sealed.
Loose Items will not be Moved
All loose items must be properly packed in a sealed box. The movers will not move items packed in bags, trash bags, or luggage. All items must be removed from drawers as well.
Pack Clothes in Boxes
Our movers and most others won't move clothing that is on hangers or in bags. Even if a moving company is ok with moving your loose or bagged clothes you really don't want them too as it could lead to some of your clothes being damaged. Pack your clothes in cardboard moving boxes or be prepared to move your clothing on your own.
Keep Boxes Under 75 Pounds
Always ensure your packed boxes are less than our 75 pound limit. Boxes in excess of 75 pounds will incur an additional fee of $2 to $4 each.
Label Your Boxes
We encourage you to label all boxes with the room where it goes and whether or not it contains fragile items.
Count Your Boxes
Always count your boxes after packing. Keep in mind that you are allowed a generous number of free boxes based on your leased apartment size. Pack accordingly and consider your box sizes when packing. Refer to our Move Terms for the number of boxes you are allowed and other details.
Bed Frames & Furniture Mirrors
We encourage you to disassemble your bed frames in advance. You should also remove any mirrors from furniture and/or dressers. The movers can provide this service for a small fee, but it's one that's easily avoidable by doing these things in advance.
Remember to unplug all lamps, televisions and electrical items in advance. We also encourage you to secure the cords with tape.
Move Delicate & Valuable Items Separately
We encourage you to separate any items that are especially delicate, valuable or personal and move those items yourself. This is important because it's likely that the mover's limits of liability would not cover the replacement of these items of they were lost or damaged during the move.
Day of Move Tips
Arrival Time is a Window
Remember that your confirmed arrival time is a window in which your move will begin. Plan for the movers to arrive and start your move during this window. The completion time will depend on the specifics related to your move including drive time and inventory.
Movers Will Call in Advance
The movers will call you approximately 30 minutes to 1 hour beforehand. This call is confirm arrival and to get access gate codes, directions or other requirements. Make sure you have your phone handy so you don't miss this call.
Have Your Move Confirmation
Always print your final move confirmation and have it handy on the day of your move. This document includes details about your move as well as important phone numbers should problems arise.
Moving Insurance Tips
Moving Company's Limits of Liability
The moving company's basic limit of liability is the moving industry standard of $0.60 per pound, per item, as set by the Texas Department of Transportation requirements.
Consider Additional Coverage
We encourage you to consider purchasing additional coverage for your items. The moving company offers this additional coverage for as little as $30. For details contact our Moving Department.